Refund policy
At Amy Connaughton Art, every Fine Art Print is made to order especially for you. Because of this, I cannot accept returns or exchanges for change of mind, incorrect size selection, or an incorrect shipping address provided at checkout.
Please review your order carefully before completing your purchase.
Damaged or Defective Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact me within 7 days of receiving your order.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the damaged or incorrect item and its packaging
Once the issue has been reviewed, a replacement or full refund will be arranged where appropriate at no additional cost.
Lost Orders
If your order has not arrived within the expected delivery timeframe, please get in touch and I will work with my printing partner and the shipping carrier to investigate.
If an order is confirmed as lost in transit, a replacement or refund will be provided where appropriate.
Order Cancellations
As each print is made to order, cancellations are only possible before production begins.
Once your order has entered production, it can no longer be cancelled or modified.
Refunds
Where a refund has been approved, it will be processed back to your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your payment provider.
Questions
If you have any questions about your order or this policy, please contact me via the Contact page or by email at amyconnaughton93@gmail.com.